OUTsurance Review

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OUTsurance at a Glance

OUTsurance at a Glance

  • Pioneered cashback incentives in insurance
  • Strong corporate social responsibility initiatives
  • Has paid out R3 billion in Outbonuses

What we like:

OUTsurance insurance policies are generally tailored to you and your needs. There are tons of options to choose from when it comes to cover, and you can always speak to a consultant if you’re unsure about your insurance needs. Quotes and claims can be submitted both online or by calling their call centre. OUTsurance’s sponsorship programmes are also commendable, with them sponsoring local pointsmen, educating youth to become sporting referees, and financially supporting the Gun Run.

Best for:

OUTsurance is a great option for people who want affordable insurance tailored to their needs.

There are many policies that offer financial aid such as fixed premiums, low excess fees, or a ‘bonus’ month. OUTsurance is upfront about their fees, coverage, and terms and conditions. They have tons of information available online that explains their policies in depth using language that is easy for everyone to understand.

  • Upfront about the extent of coverage and additional fees.
  • Coverage that is suited to your lifestyle and needs.
  • Affordable, with possible financial incentives.
  • Help@OUT generally only covers two incidents or costs up to the value of R5 000.
OUTsurance review score on Hellopeter
Hero's will also disappoint!
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I have been a raving fan of Outsurance for over 18 years now. Over that period they have been exemplary. But this negative experience I felt I had to share for others to also be aware. Every year OUT does a rerate, and every year I know to expect to pay a little more, and ....
Claire L
Warranty claim
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Once again Outsurance has been amazing to work with, Tshegofatso Thekiso and her team have been fantastic, Thank you so much for the quick assistance with regards to my claim for my sensor kit for my car. You guys rock 🙂
Outsurance Promotion
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No stress just happy consultantsI called in to obtain an insurance quote for my vehicle and home content. After spending 45 mins on the call the quote I received was higher then my current insurer. I advised the agent that I had to jump off the call as I had a meeting to attend...

Reviews provided by Hellopeter

Table of Content

About OUTsurance

With countless popularity awards won over the years, OUTsurance is a favourite amongst consumers. Starting out as a car and household insurer in 1998, OUTsurance has been in the business for just over 25 years!

Expanding to business insurance in 2003 and life insurance in 2008, OUTsurance offers a multitude of insurance policies. They pride themselves on the fact that their policies are generally tailored to the individual consumer or business.

OUTsurance awards
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OUTsurance products

From car, home and pet insurance to life insurance and business insurance, OUTsurance has something for everyone.

Car, Home and Contents Insurance

OUTsurance’s building, home contents and portable possessions insurance are all stand-alone insurance policies. Most of these policies include a flat excess fee, fixed premiums for 12 months, and an already approved list of service providers.

Building insurance covers the physical structure of your home, and is essential if you’re planning on taking out a home loan. They also offer a more comprehensive homeowner’s insurance policy which covers both the structure of your home, and the permanent interior fixtures.

Their home and contents insurance covers theft, accidental and intentional damage, as well as weather-related damages. Items covered include furniture, appliances, electronics and even your décor.

Protect your valuables when you leave the safety of your home with OUTsurance’s portable possessions insurance. This policy covers a myriad of items from specific clothing items, to jewellery, electronics, and even your eyewear.

Life Insurance

Protect your loved ones from financial distress with OUTsurance’s life insurance policy. OUTsurance’s policies are dependent on the individual so your personal habits, age, gender, and occupation are some of the things that will determine your premium.

Whether it’s death, disability, or serious illnesses, OUTsurance can offer you a five-year premium guarantee. This means the amount you have to pay will not change for the first five years of your policy. You also have the option of keeping your premiums fixed by fixing your cover amount.

On top of this, OUTsurance has on-demand death and injury cover. This is called their ‘Out-there’ policy, and is perfect for thrill-seeking travellers! This allows you up to R1 000 000 of additional cover in case of serious injury or death.

Business Insurance

Whether you’re just starting out or taking over a new business, OUTsurance can help you protect yourself financially. OUTsurance has a number of tailored business insurance policies, from industry-specific to business liability and even business motor insurance.

Their business motor insurance covers vehicles your business needs to operate, similar to their car insurance policies. Business liability insurance protects you in the event that someone is injured on your premises. This is particularly helpful if you are a customer-facing business.

More comprehensively, their general business insurance covers everything from your property, employees, equipment, and even stock. The whole lock, stock and barrel!


Along with insuring you against life’s uncertainty, OUTsurance offers an emergency assistance service. Help@OUT offers roadside, home, medical and legal assistance as a part of their insurance package benefits.

If your car is insured with OUTsurance, they will come out to help you when your car breaks down, has a flat tyre, or runs out of fuel. They can also assist with arranging alternate transportation and accommodation if you break down out of town.

Home assistance covers referrals and assistance from artisans such as plumbers, electricians, locksmiths, and even beekeepers. Their medical and legal assistance package is an additional cover option offering advice over the phone. You can also expect referrals to medical and legal experts, and emergency and HIV response services.

Similarly, Lady@OUT is an insurance package created specifically for their female clientele. This insurance package boasts handbag cover, trip cover, and a spa voucher following certain claims. OUTsurance also offers financial compensation for groceries stolen from your vehicle, and increased home security following a home invasion or break-in. Finally, the package offers medical, trauma, HIV care and legal assistance in the case of emergencies.

OUTsurance Headquarter and Contact Information

Frequently Asked Questions (FAQ)

Underwriting may sound complicated but it is simply the process insurers use to determine risk. This could be the risk of insuring an individual, a vehicle, home or business. OUTsurance is a member of the Rand Merchant Investment Holdings (RMI) Group.

To start the OUTsurance claims process, you can either call their customer support number or submit a claim via their app. Fortunately, windscreen and geyser claims can be completed entirely online.

From there you can track the progress of your claim through their online portal or app. Your claim will be processed by OUTsurance and they will contact you regarding the next steps and payments. You can also contact your allocated claims advisor to find out more about your claim.

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