OUTsurance Home Insurance Review

OUTsurance logo South Africa
OUTsurance Home Insurance at a Glance

OUTsurance Home Insurance at a Glance

  • Pioneered cashback incentives in insurance.
  • Been around since 1998, offering a myriad of insurance products.
  • Paid out R3 billion in Outbonuses.

What we like:

The Help@OUT option is a great way to add convenience to your life and ensures that your insurer is kept in the loop when smaller incidents occur. OUTsurance also offers cover based on the actual cost of your property and fixtures. There are limited and comprehensive options when it comes to building insurance. Lastly, their home contents insurance policy really is tailored to the South African market as it includes damages due to power surges.

Best for:

OUTsurance’s home insurance policies are great for homeowners who understand the value of their property and valuables. With the multitude of add-ons, OUTsurance’s policies really suit someone who likes to deal with a single insurance company.

  • The cover is flexible and can be based on the actual value of your property.
  • Help@OUT makes the homeowning process easier.
  • Earn cash back and discounts through OUTbonuses and referral discounts.
  • Vacant properties, as well as their contents, are not covered.
Table of Content

Your home is your sanctuary so it’s only logical that you would want to financially protect yourself and your loved ones in case anything should happen to it.

OUTsurance has two main options when it comes to home insurance: building insurance, and home contents insurance. So, let’s review the benefits, drawbacks, pricing and overall coverage of OUTsurance’s home insurance policies.

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What Makes OUTsurance Home Insurance Different?

What always makes OUTsurance stand out is the opportunity to earn cash back! OUTsurance extends their ‘OUTbonus’ programme to their home insurance policies, giving you the chance to earn 10% of your premiums back in cash. But remember, that’s only if you don’t claim in three years!

Because OUTsurance home insurance policies are stand-alone and flexible, you can choose a package that suits your needs. No more paying for services you don’t need!  For example, you could add a home contents insurance policy to your existing building insurance policy. You could also add on a personal accident insurance policy, legal and medical assistance, or Lady@OUT.

OUTsurance Home Insurance Coverage Options and Benefits

Building Insurance

Covering the permanent physical structures in your property, building insurance is practically essential for any homeowner. It includes things like your house, driveway, walls and fences, patio, any underground pipes, and swimming pools. When asking for an insurance quote, be sure to clarify all the structures that will be covered.

 There are also optional extras you can add to your buildings insurance policy, such as veld fire liability, theft cover for vacant buildings, and property cover for business premises. The extent of your cover really depends on your property, location, and use.

Home Contents Insurance

Sometimes it’s what’s on the inside that really counts! OUTsurance offers a Home Contents insurance policy that covers the valuables inside your home. This includes items such as your television and other electronics, furniture, prized paintings or vases, fridge, washing machine etc.

 If you’re looking to insure jewellery, watches or gold coins, you may want to know the value of these items beforehand. Ideally, they should be insured according to their value; if their value exceeds R75 000 it will be noted on your policy.

OUTsurance home content insurance


A feature that makes OUTsurance attractive to homeowners’ is their Help@OUT emergency assistance. As a part of your home insurance policy, Help@OUT can help you find the right artisan or business when you have a smaller emergency that might not qualify as a claim. This includes connecting you with a plumber, electrician, locksmith, extra security for a night, or even a beekeeper. The best part is that Help@OUT is available 24 hours a day, 7 days a week!

Pricing and Discounts of OUTsurance Home Insurance

OUTsurance calculates your premium based on the value of your total cover and other risk factors such as the crime rate in your area. OUTsurance refers to the maximum claim amount as the ‘OUTsured’ value. Ideally, you would choose an ‘OUTsured’ value that is roughly equal to the amount of money you would need to completely rebuild your property or purchase a new item.

This includes the cost of materials, labour and legal fees, demolition and debris removal fees, and preventative measures. Preventative measures refer to anything that might protect your property from damage again. For example, if your home burns down, a preventative measure might be to install fire alarms in key areas of the home.

Of course, you could lower your property’s ‘OUTsured’ value in the hopes of getting a lower premium. But that might leave you in a pinch financially later on. OUTsurance’s building and home contents insurance also boasts a fixed excess fee. This means that it doesn’t matter what your claim amount is, you will always pay the same excess fee.

Lastly, you can receive a small discount on your monthly premiums by referring a friend or family member to OUTsurance. If the person you referred becomes an OUTsurance client, you will earn a discount on your next premium.

Where OUTsurance Home Insurance Can Improve

Generally, the property has to have permanent residents for the policy to be valid. If the building has been vacant for more than 60 days, you are required to inform OUTsurance.

There are a number of clauses and situations in which OUTsurance will not approve a claim which can become confusing. This is especially true if you employ domestic workers or have outbuildings. It is important to understand what you are covered for when you can claim, and how much you will receive.

How to Request a Quote for OUTsurance Home Insurance

  • Fill in the short survey on their official website.

  • Download the OUTsurance app and fill in the short survey.

  • Request a quote over the phone by calling their customer support number on 08 600 70 000.

Remember that to take out an insurance policy with OUTsurance, you must be at least over 18 years old and have a valid South African identity document.

Frequently Asked Questions (FAQ)

OUTsurance’s home insurance includes fixing leaking pipes. This includes interior and exterior pressurised pipes. This does not include sewage pipes.

OUTsurance claims can be started online through their self-help portal or via their app. Alternatively, you can call their customer service number on 08 600 70 000 to speak to a consultant.

Liability to your landlord is covered under Home contents insurance. This means you will be financially compensated if you owe your landlord due to any accidental damage or loss to their property.

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