Dial Direct Home Insurance Review

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Dial Direct Home Insurance at a Glance

Dial Direct Home Insurance at a Glance

  • Variety of assist benefits, including medical, legal and trauma assistance.
  • 24h customer assistance line.
  • Manage policies and premiums through the mobile app.

What we like:

Through its website and mobile app, Dial Direct leverages technology to offer a smooth and hassle-free insurance application and modification process for millions of South Africans seeking home and building insurance. The company's website features informative articles that educate policyholders on how to safeguard their properties against preventable mishaps and other related topics. Dial Direct also rewards customers who successfully safeguard their properties from their own end and consequently don't make claims. 

Best for:

If you are in search of an insurance provider that provides comprehensive emergency assistance services as an added benefit to your policy, then Dial Direct could be a suitable option for you. With a focus on aiding its customers in any way possible, Dial Direct offers a range of emergency services, including medical and trauma assistance as well as legal assistance. So if you are looking for an insurance company that goes beyond just providing coverage and strives to offer additional support when you need it most, Dial Direct is definitely worth considering.

  • Emergency Assistance.
  • 24-hour customer helpline.
  • Online premium payment and policy modification option.
  • No unique discounts are offered for purchasing multiple home and building insurance products. 
Table of Content

Dial Direct Home Insurance portfolio consists of three distinct categories of products tailored to shield South African policyholders against a range of unpredictable occurrences, from the ravages of natural disasters like floods to the threat of theft and fires. With an impressive customer satisfaction rating of 9.1 out of 10, Dial Direct has been offering insurance products to South Africans for over 14 years. 

As you consider your options for protecting your home and belongings, it’s important to carefully evaluate the features and benefits of each insurance product. In that regard, this article provides you with an in-depth review of Dial Direct Household Insurance, examining each product’s unique features, benefits, and potential drawbacks. With this comprehensive review, you’ll be equipped to make an informed decision about whether Dial Direct Household Insurance is the right choice for you.

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What Makes Dial Direct Home Insurance Different? 

Dial Direct Home Insurance offers a diverse range of products that are specifically designed to protect homes, household items, and portable possessions against various unfortunate events. In addition to comprehensive coverage, their insurance products are also linked to a unique benefit called the Dial Direct Payback Bonus. This bonus entitles policyholders to receive a 25% cash-back on all their premiums paid, or their first year’s premiums (whichever is less), provided they remain claim-free for a continuous four-year period. To be eligible for this reward, policyholders must select the Dial Direct Payback Bonus at the time of purchasing their policy.

Dial Direct Home Insurance Coverage Options and Benefits

Dial Direct Comprehensive Home Contents Insurance

Dial Direct’s Comprehensive Home Contents Insurance provides coverage for various circumstances that can result in the loss or damage of your valuable possessions at home. These include theft, fire, flood, explosion, lightning strike, power surge, malicious damage, and even unexpected events such as a geyser bursting. The policy also covers your pets, providing financial assistance for their medical expenses in case of a road accident. Additionally, it covers food spoilage during load-shedding, stolen garden furniture, and even provides security support in case of a compromised home security system.

Dial Direct Fire and Storm Only Home Contents Insurance

Dial Direct Fire and Storm Only Home Contents Insurance is designed for people who don’t need up to the level of coverage available with comprehensive cover. The product specifically protects your contents against damage caused by fires and storms. This option provides a more focused and cost-effective solution for those who want to safeguard their belongings from these specific risks.

Dial Direct Portable Possessions Insurance

Dial Direct offers two types of portable possessions insurance, namely, unspecified and specified. Both of these options provide coverage for theft, loss, and accidental damage to valuable possessions.

Unspecified Portable Possessions Insurance provides coverage for items that may not have high individual values but can result in substantial financial losses when considered collectively. This type of insurance protects against theft, accidental damage, or loss of various items, such as office attire and sunglasses. By obtaining this insurance, individuals can safeguard their portable possessions and ensure financial protection in case of any unforeseen events.

Specified Portable Possessions Cover is a type of portable possessions insurance that offers coverage specifically for high-value portable possessions. When signing up for this policy, policyholders must provide detailed information about the value of their portable possessions that they want to insure. Some examples of portable possessions that are typically covered under this policy include valuable items like wedding rings, high-end smartphones and smartwatches, and even baby car seats.

Dial Direct Comprehensive Buildings Insurance

Dial Direct offers comprehensive building insurance that covers the home and fixed structures on the property. These structures include garages, outbuildings, swimming pools (excluding equipment), gates, fences, and standard fixtures and fittings.

This insurance policy covers damage caused by events such as theft, break-ins, fire, flood, earthquake, land subsidence, falling objects, and burst pipes. The policy also covers damage caused by falling trees, as long as they were not being felled at the time. Additionally, the policy provides coverage for damage caused by power surges.

In the event that the policyholder or their tenant needs to temporarily vacate the property due to damage covered under the policy, Dial Direct will cover the cost of alternative accommodation or loss of rental income. Furthermore, if the security of the property has been compromised, Dial Direct will send a guard to ensure the safety of the policyholder until the security issue is resolved.

The policy also includes liability coverage for the policyholder and any domestic employees who work on the property. This means that if someone is injured on the property due to the policyholder’s or employee’s fault, Dial Direct will provide coverage for the damages.

Pricing and Discounts of Dial Direct Home Insurance

Dial Direct’s home insurance premium cost is determined by the extent of coverage and the value of the assets protected. Insurance quotes are customised based on individual requests. To support clients during difficult times, Dial Direct offers an express claims benefit that approves and pays out certain claims within 24 hours. Dial Direct also provides various assist benefits, including roadside and towing assist, home assist, legal assist, trauma assist, and medical assist, that can be accessed anytime and anywhere. 

All these assist services are essentially bonus services for South Africans who purchase Dial Direct home insurance products. Also, clients who remain insured and claim-free for four years can expect a payback bonus. Apart from the bonus assist services and no-claim payback offering, Dial Direct does not offer any other unique discounts for its home insurance customers.   

Where Dial Direct Home Insurance Can Improve

Dial Direct can reward loyal customers better by offering a unique bonus structure for customers who consistently pay premiums for two or more categories of its home insurance plans. Currently, the company offers three categories of products – home contents insurance, portable possessions insurance, and building insurance. 

How to Request a Quote for Dial Direct Home and Buildings Insurance 

To get an online home and building insurance quote from Dial Direct, you can visit their website where you can fill out an online form to receive a quote

Alternatively, if you prefer to speak to a representative over the phone, you can contact Dial Direct’s New Customer Sales Line at 0861 007 367.

Frequently Asked Questions (FAQ)

While having building or home insurance is not mandatory in South Africa, it is worth noting that many financial institutions, particularly banks, require homeowners to have this type of insurance before approving a home loan application. Therefore, if you are planning to apply for a home loan, it is advisable to check with your financial institution to determine their insurance requirements beforehand. 

Building or home insurance is a type of insurance that provides coverage for the physical structure of the home, including the exterior walls, roofs, floors, and other physical structures such as garages or sheds on the property. In contrast, home contents insurance covers the items found inside the home, such as appliances, furniture, and personal belongings. This insurance is specifically designed to protect against loss or damage to these items in the event of theft or damage caused by events like fire, floods, or other natural disasters. It is important to note that both types of insurance are distinct from one another and offer coverage for different aspects of a homeowner’s property.

Dial Direct Express Claims service offers a prompt same-day turnaround time for approving and paying claims on a variety of personal and household items. This service is subject to policyholders submitting their claim documentation in a timely manner to take advantage of the quick approval and payment processes.


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